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Do you really need an FAQ?

I know I’m saying that it’s important, but it has its place in websites. It’s a good idea for sales websites, services, apps… But if you have a simple blog or simple company website, just create an “about” page and you’ll be fine.

Do you really need an FAQ?

I know I’m saying that it’s important, but it has its place in websites. It’s a good idea for sales websites, services, apps… But if you have a simple blog or simple company website, just create an “about” page and you’ll be fine.

People don’t go to Frequently Asked Questions pages?

So you have to interlink it wisely in places where users may need help. Like using them along with search pages. Or using them as a “wall” before chat with real attendants: Ask the user what kind of problem they have, then suggest a few FAQ searched items based on the users keywords.

When To Use An FAQ Page?

Most FAQ pages are designed to relieve the requirements of online customer support. Many businesses get the same questions over and over. To answer them all via email can be tedious, and inefficient for the customer and the business.

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